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Bright House Networks has developed these procedures in an effort to assist customers whose Internet service has been suspended because of a virus infection. Bright House Networks does not assume any responsibility for the success or failure of these procedures or for any subsequent damage or loss of data that may occur as a result of implementing these procedures.

By clicking "I Agree", you are agreeing that you have read the statements above, understand them, agree to these conditions and are proceeding with these suggested clean-up procedures at your own volition.
Security alerts
Malware May Have Played a Part in a Fatal Spanair Crash

Malware may have played a part in a fatal Spanair crash that killed 154 people two years ago soon after take off. The airline's central computer, which alerts the cockpit of technical problems on the plane, was infected by malware

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Common threats
Phone Scams

E-mails or phone calls that try to get you to call 809, 284 or 876 area codes may be scams!

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Security terms
WPA2 -

Wi Fi Protected Access 2.  This is the most secure form of wireless security.  WPA2 is intended to eventually replace both WEP and WPA.  WPA2 is similar to WPA but requires special hardware for performing encryption, so older routers may not have this

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© 2010 Bright House Networks

Disclaimer: These tools have been provided for your convenience as a courtesy of the owner free of charge to the public for personal use only. All rights have been reserved by the producer of the software. Bright House Networks, Road Runner, and the software owner assumes no responsibility or liability for their use. Also, we do not offer technical support for these tools, but it can be obtained from the software owner. The products are offered by the software owner to be used free of charge and "as is" with no warranty, and no guarantee of success in preventing malicious software (malware) of any type from entering your computer, or in trying to remove it. However, Bright House Networks security departments have been able to use these tools with some success. We wanted to make you aware of their existence to provide you with additional options in the fight against malware.